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  Book Reports: Fisher, R., & Shapiro, D. (2006). Beyond reason: Using emotions as you negotiate. London, England: Penguin Books. Wilmot, W., & Hocker, J. (2010). Interpersonal conflict. New York City, NY: McGraw-Hill.

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  Psychology of Conflict: Personal Conflict: Introduction, my approach to the conflict... what hindered conflict resolution... did you actively listen to the other party’s needs...rewards and costs of passive, aggressive, or assertive behavior in the c

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