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  Chapter 8: Observation Performance Improvement through Mystery Shopping. Sekaran & Bougie (2013). Research methods for business. Mystery shopping uses… In mystery shopping program, shop assistants…Using coding schemes...

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  Problem Sheet D: Ethics and Research: The likelihoods for harm and confidentiality to participants (if any) are... I would handle these possibilities for harm as follows... In which IRB category do you believe your proposed study must be considered?

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