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  2. Explain the decisions operations managers make and give examples. 3. Describe the transformation process of a business. Give three examples. What constitutes the transformation process at an advertising agency, a bank, and a TV station?

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  Story 4.2: Avoiding Falling Into a Hole: One behavior that I would like to change is eating...One characteristic that I successfully changed is …I was once given advice by one of my high school teachers...

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