Title: Operations Management Questions from Chapter 1

Contents

Question 2: Explain the decisions operations managers make and give examples.

Question 3: Describe the transformation process of a business. Give three examples. What constitutes the transformation process at an advertising agency, a bank, and a TV station?

Question 4: What are the three major business functions, and how are they related to one another? Give specific examples.

Question 8: Identify the two major differences between service and manufacturing organizations. Find an example of a service and manufacturing company and compare them.

Question 13: Describe the impact of e-commerce on operations management. Identify the challenges posed by e-commerce on operations management.

The questions and answers are from the text below:

Reid, D., & Sanders, R. (2009). Operations management. Hoboken, NJ: John Wiley&

Sons, Inc.

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