Title: Reflection: Process Configuration: Customer Involvement, Process Structure, and Flexible Workplace

Contents

1. Identifies and reflects on three interesting points from “Chapter 3: Process configuration” of the text below. The first is about customer involvement, while the second is about process structure. The third point is about flexible workplace.

Ritzman, L. P., Krajewsk, L. I., Malhotra, M. K., & Klassen, R. D. (2013). Foundations of operations management (3rd Canadian ed.). North York, ON: Pearson Canada.

2. Author creates and answers the below questions

a. If re-engineering is to succeed, in what ways should an organization’s priorities change?

b. What are some of the barriers to effective implementation of make-to-order policy?

c. In what ways can a service factory strengthen a firm’s marketing efforts?

Word count: 810 (2.72 pages)