Title: Ombudus and Fairness: Introduction in Higher Education Institutions in Saudi Arabia
Contents
1. Introduction
2. Background
a. Types, Power, and Roles of the Ombudus
b. Ombudus and Fairness
c. Higher Education in Saudi Arabia
3. Academic Ombudus Program in Saudi Arabia
a. Introduction
b. Specific Roles of an Academic Ombudus
c. Categories of problems/issues the Office of Academic Ombud Services will be handling
d. When to consult with the Academic Ombudus?
e. Party Control and Academic Ombudus Power
i. Access to Information
ii. Ending Participation in Matters
iii. Discussions with Visitors and Other Stakeholders
iv. Access to Legal Counsel
v. Independence
vi. Confidentiality
vii. Neutrality
viii. Informality
4. Fairness Program for Ombudus in Saudi Arabia: Program Applies to both academic institutions and other organizations
a. Relational
b. Substantive
c. Procedural
d. Fairness Triangle: Tips
i. Relational Fairness Tips
ii. Procedural Fairness Tips
iii. Substantive Fairness Tips
e. How to Make a Complaint
f. Ombudus Fairness Toolkits
5. Conclusion
6. References
Word count without references and appendices: 6,763 (22.5 pages)
Appendix I: Fairness Triangle
Appendix II: Administrative Fairness Checklist for Decision Makers
A) Prior to Decision Being Made (this part has 122 words)
B) While the Decision is being made (this part has 130 words)
C) After the Decision has been Made (this part has 61 words)