Title: Reflection: Cost of Poor and Good Quality and Six Sigma Model

Contents

1. Identifies and reflects on three interesting points from “Chapter 6: Quality and Process Management” of the text below. The first point is about Philip Crosby who indicates cost of poor quality should include several components. The second point is about four major categories of costs associated with quality management. The third interesting point is that six sigma model is a five-step procedure.

Ritzman, L. P., Krajewsk, L. I., Malhotra, M. K., & Klassen, R. D. (2013). Foundations of operations management (3rd Canadian ed.). North York, ON: Pearson Canada.

2. Author creates and answers the below questions

a. What are the requirements for success quality circles?

b. Apart from Cp and Cpk, are there any other capability indices? Is it effective to summarize capability using only one index?

c. What principles can be applied to reduce/eliminate quality variation?

Word count: 816 (2.72 pages)