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	Briefly describe the technologies that led businesses into the second wave of electronic commerce. The two business activities that were the earliest implementations of electronic commerce. What are some of the disadvantages of being a first mover? Gift Wrapping: Add (Change or Remove) Gift Message: Configurable Options: Change	Remove	$1.90	$1.90
	Customer-focused Strategies: Quality Deployment Function, Complaint System, and Follow-up Process Gift Wrapping: Add (Change or Remove) Gift Message: Configurable Options: Change	Remove	$3.99	$3.99
	Denial of Service Attack Effect on E-commerce: Smurf attack and ping of death, how DoS associates with e-commerce, how a company can identify if DoS is occurring, and methods that can be implemented to manage DoS Gift Wrapping: Add (Change or Remove) Gift Message: Configurable Options: Change	Remove	$2.50	$2.50
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