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  Apology and Optimistic Overconfidence in Mediation

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  Mediation Process: Golann, D., & Folberg, J. (2010). Mediation. The Opening Session and Caucusing: Significance of an Opening Session during Mediation process; How Lawyers can use the Mediator to Obtain/Convey Information Collected in Caucusing;

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  Anger, Hatred, Powerlessness, and Connection: Fisher, R., & Shapiro, D. (2006). Beyond reason, using emotions as you negotiate. London, England: Penguin Books.

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