Title: Operations Management Questions from Chapter 5

Contents

3. Explain how TQM is different from the traditional notions of quality. Also, explain the differences between traditional organizations and those that have implemented TQM.

6. Describe each of the four costs of quality: prevention, appraisal, internal failure, and external failure; Next, describe how each type of cost would change (increase, decrease or remain the same) if we designed a higher quality product that was easier to manufacture.

7. Think again about the four costs of quality.  Describe how each would change if we hired more inspectors without changing other aspects of quality.

The questions are from the text below:

The questions and answers are from the text below:

Reid, D., & Sanders, R. (2009). Operations management. Hoboken, NJ: John Wiley & Sons, Inc.

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